Cancellation & Refund Policy

At Thaayagam (Vijay C), we value transparency and customer satisfaction. Due to the nature of our agricultural, seed, food, herbal, and other natural products, we follow a strict no-return policy, with limited exceptions for products that are damaged or incorrectly delivered.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order, provided the order has not been dispatched.
• Once an order has been processed or shipped, cancellation is not allowed.
• To request a cancellation, please contact us as soon as possible using the contact details provided below.

2. Return Policy

• We maintain a 7-day return window only for eligible cases involving damaged or incorrectly delivered products.
• Seeds, agricultural products, food, herbal products, and other natural products are generally non-returnable due to their nature and hygiene considerations.
• Returns will not be accepted for:
  • Change of mind
  • Personal preferences or dislikes
  • Expected natural variations in colour, size, shape, or appearance
  • Minor packaging variations
  • Incorrect ordering by the customer

3. Damaged or Incorrect Product

You may be eligible for a replacement or refund if:

• You receive a damaged product, or
• You receive a wrong or mismatched product.

📌 Any issue must be reported within 48 hours of delivery with clear photographs and/or video evidence showing the product and packaging.

Claims submitted after the specified reporting period may not be accepted.

4. Replacement / Exchange

• Once a claim has been reviewed and approved, a replacement or exchange may be arranged.
• Approved replacements or exchanges will normally be processed within 7 business days, subject to product availability.
• If the same product is unavailable, an alternative resolution or eligible refund may be offered.

5. Refund Policy

• Approved refunds will generally be initiated within 1–3 business days after approval.
• The refunded amount will be credited to the original payment method, subject to the processing time of the relevant bank or payment provider.
• Depending on the payment provider, the amount may take up to 7 business days to appear in the customer’s account.

6. Important Notes

• All refund, replacement, and return requests are subject to verification.
• Thaayagam reserves the right to approve or reject a claim based on the circumstances and evidence provided.
• Claims made more than 48 hours after delivery may not be accepted.
• Customers should retain the original product and packaging until the claim has been reviewed and resolved.
• Products that have been used, altered, damaged after delivery, or improperly stored may not qualify for replacement or refund.
• Natural variations in agricultural and natural products should not be considered defects.

7. Contact Information

For cancellation, refund, replacement, or complaint-related support, please contact:

Thaayagam (Vijay C)
SVG431, South Street
Thethuvasalpatti (P)
Near Thanjavur – 613303
Tamil Nadu, India

Phone: +91 63749 43575
Email: thaayagam2k19@gmail.com